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Tropic Rewards®
Q: Where do I find my rewards?
A: Rewards that have been earned, been gifted, or unlocked can be found in the in the Tropical Smoothie Cafe app in the My Rewards and Offers section under the Rewards page. Select “APPLY” and you'll have the option to redeem in-cafe via QR code OR start an order to redeem at checkout. Rewards can also be found online via tropicalsmoothiecafe.com, if you are logged into your Tropic Rewards account. You’ll have the option to redeem online at checkout.
Q: How do I redeem a reward?
A: Depending on the offer, a reward can be redeemed in app, in-cafe, or online via http://tropicalsmoothiecafe.com . You must log into your Tropic Rewards account to redeem a reward.
To redeem in app or in-cafe, start in the Tropical Smoothie Cafe app in the My Rewards and Offers section under the Rewards page. Select “APPLY” and you'll have the option to redeem in-cafe OR start an order to redeem in app.
In app, rewards are available to redeem at the bottom of the checkout page.
In-cafe, select REDEEM NOW on pop up and scan QR code from app at register. A crew member can also look up your account via the phone number used for your Tropic Rewards account and select the reward you would like to redeem.
Online via tropicalsmoothiecafe.com, rewards are available to redeem at checkout if you are logged into your Tropic Rewards account.
Q: How do I make my reward QR code reappear to redeem in-cafe?
If app closes during the transaction, reopen the app and select REDEEM from My Active Redemptions section under the Rewards page and QR code will reappear. Scan QR code at register to redeem reward. A crew member can also look up your account via the phone number used for your Tropic Rewards account and select the reward you would like to redeem. Please note, all rewards must be redeemed prior to the expiration date listed in app.
Q: I already have a rewards account, why am I having issues logging into the updated Tropical Smoothie Cafe® app?
A: If you originally joined our loyalty program using Facebook or Apple login, please continue using this option to log in. If you are having other login issues, select forgot password to reset your password or contact guest contact center for assistance.
Q: What is Tropic Rewards?
A: Tropic Rewards is a little extra sunshine for our most loyal guests. Earn 10 points for every $1 spent and collect as many points as you'd like to redeem FREE tropic faves. Plus, only Tropic Rewards members will receive exclusive offers, cravable rewards and Tropic Time news.
Q: How do I join the program?
A: Joining Tropic Rewards is easy and free. Download the Tropical Smoothie Cafe® app via the Apple App Store or Google Play store, or join online at https://www.tropicalsmoothiecafe.com/rewards/. Must be 16 years of age or older and have a valid email address and mobile phone number.
Q: How many points do I need to collect to redeem a reward?
A: You can earn points that can be redeemed for free menu items. Get a free supplement or add-in with 250 points or keep earning keep earning for a different item! Check your app for all available point options.
Q: How do I earn points?
A: It's easier than ever to earn points with the Tropic Rewards program. You earn points on all qualified purchases in-cafe, app, and online via www.tropicalsmoothiecafe.com - just sign into your Tropic Rewards account when placing an order. In cafe, don't forget to present your QR code within the app to scan at the register when you order. If you can't scan your QR code from the app, don't worry - a cafe crew member can look you up by the phone number you provided when signing up. Or, you can scan your receipt into the app to earn points up to 14 days after your purchase. Please note that points cannot be earned on the purchase of gift cards, donations, tips, service or delivery fees, third-party delivery orders, or third-party catering orders.
Q: Are there any exclusions on what I can earn points on?
A: As long as you are signed into your Tropic Rewards account, you will earn points on all eligible smoothie and food purchases. Please note, points cannot be earned on the purchase of gift cards, donations, tips, service or delivery fees, tax, third-party delivery orders, or third-party catering orders.
Q: I forgot to scan my app at cafe, can I still earn points on my order?
A: As long as you have your receipt, you can! You have 2 options:
1.Simply go to your app and click on SCAN at bottom menu and you'll be able to scan the barcode on your receipt.
2. Log into your Tropic Rewards account online and select EARN POINTS and you will be able to enter the barcode on your receipt. Keep in mind only receipts within 14 days of order will be accepted.
Q: I tried to scan a receipt for rewards, and it says “Check in limit reached”
A: For security purposes, we limit the number of receipt scans per member per day. If you experience this error, be sure to wait, and scan your receipt again a little later or the next day.
Q: Do I have to use all my points at one time?
A: No, you may use as many points as you'd like or keep collecting points to use later!
Q: How long does it take for points to be added to my account?
A: It may take up to 24 hours after purchase to see points posted to your account. Exclusive offers may have other terms.
Q: How do I check my points balance?
A: You can check your points balance anytime by logging into your Tropic Rewards account via:
1. The Tropical Smoothie Cafe app and selecting REWARDS from the menu or
2. Logging in online and selecting POINTS BALANCE
Q: How do I redeem points for rewards?
A: Once you have enough points to redeem a reward, go to the Rewards page in the Tropical Smoothie Cafe app and click "Redeem" on the available reward in the Redeem Tropic Fave section that you'd like to use . You'll have the option to redeem in-cafe via QR code OR start an order to redeem at checkout.
Q: Do I earn points for my online orders?
A: Yes, you will automatically earn points if you were signed into your Tropic Rewards account when you placed your order. If you forgot to sign into your account, you can still earn points but you will need to enter the barcode on your receipt. Refer to question I forgot to scan my app at cafe, can I still earn points on my order? to learn how to earn points by entering the barcode from your receipt.
Q: Can I earn points on previous purchases?
A: Yes, as long as you have your receipt, you can scan it within 14 days of your order. Refer to question I forgot to scan my app at cafe, can I still earn points on my order? to learn how to earn points by entering the barcode from your receipt.
Q: Do my points expire?
A: Yes, points expire, but only if you don't make a purchase using your Tropic Rewards account for a period of 6-months. Any previously collected points will be voided and forfeited after 6-months of inactivity.
Q: How do I refer a friend?
A: Tropic Rewards offers a Refer a Friend program for members who get their friends to join. Share your personalized code with your friends and get a FREE smoothie once they sign up and make their first purchase. The more you share, the more you earn!
Your personalized code can be found in app or online:
1. On the app from HOME, select person icon on top right to take you to your Account details and select Refer a Friend. You can copy or share your code directly from the app!
2. Log into your Tropic Rewards account online and select Refer a Friend. You can copy your code or send via email.
Q: Do I need to download the app to be a Tropic Rewards member?
A: No, but the Tropical Smoothie Cafe app is the best way to experience Tropic Rewards. You can also join Tropic Rewards online. In addition, you can check your account online, and you can redeem any rewards at checkout when placing an online order at https://order.tropicalsmoothiecafe.com/.
Q: Can I have more than one rewards account?
A: No, each guest can only have one Tropic Rewards account.
Q: Do all Tropical Smoothie Cafe locations participate in the Tropic Rewards program?
A: Most Tropical Smoothie Cafe locations participate, but there may be cafes that are not able to scan for points in-cafe or accept rewards or offers. These cafes may include airport, stadium or other non-traditonal locations.
Q: Can I use a Tropic Rewards offer or reward with another coupon?
A: No, unfortunately rewards can't be combined with any other reward, offer, discount, or third-party services.
Q: Do I earn points on orders placed through third party ordering or delivery services?
A: No, the only way to earn points, redeem rewards and receive exclusive offers is by ordering directly from Tropical Smoothie Cafe using the Tropical Smoothie Cafe app, online via www.tropicalsmoothiecafe.com, or in-cafe. Any order placed through any site other than www.tropicalsmoothiecafe.com or Tropical Smoothie Cafe app is not eligible for points.
Q: What do I do if I am unable to scan my QR Code?
A: If you can't scan your QR code from the app, don't worry - a cafe crew member can look you up by the phone number you provided when signing up. Or, you can scan or enter your receipt to your Tropic Rewards account within 14 days of your purchase. Refer to question I forgot to scan my app at cafe, can I still earn points on my order? to learn how to earn points by entering the barcode from your receipt.
Q: Can I earn points on Catering purchases?
A: Points cannot be earned on third-party catering orders. The only way to earn points, redeem rewards and receive exclusive offers is by ordering directly from Tropical Smoothie Cafe using the Tropical Smoothie Cafe app, online via www.tropicalsmoothiecafe.com, or in-cafe. Any order placed through any site other than www.tropicalsmoothiecafe.com or Tropical Smoothie Cafe app is not eligible for points.
Q: Will my Tropic Rewards account information be kept private?
A: Your Tropic Rewards account is subject to our Privacy Policy and your account information will only be used in accordance with our Privacy Policy.
Q: Who can I contact for general questions or concerns about Tropic Rewards?
A: Please reach out to our Guest Contact Center in the app or online at www.tropicalsmoothiecafe.com/contact/ for any questions or concerns about Tropic Rewards.
Q: Am I able to delete my account?
A: Yes, you may delete your account in the app by navigating to the Delete Account section of the Account page and selecting Delete Now. By selecting Delete Now, your account, including your username, password, saved credit cards and other information, will be deleted, and you will no longer have access to your accounts in app or online. You also will lose any points and rewards associated with your account. Once deleted, your account cannot be reinstated.
Q: How do I redeem an exclusive offer?
A: From time to time, you may receive an Exclusive Offer directly in your Tropic Rewards account that you can redeem in app, online or in-cafe. In the Tropical Smoothie Cafe app, exclusive offers are available in the My Rewards and Offers section under the Rewards page. Select “APPLY” and you'll have the option to redeem in-cafe via QR code OR start an order to redeem at checkout. In-cafe, a crew member can also look up your account via the phone number used for your Tropic Rewards account and select the reward you would like to redeem. Online via tropicalsmoothiecafe.com, exclusive offers are available to redeem at checkout if you are logged into your Tropic Rewards account.
Q: Can I redeem multiple rewards on the same order?
A: No, unfortunately only one reward can be redeemed at a time within a one hour period.
Q: How do I unlock an exclusive offer/reward?
A: From time to time, you may receive a unique code to unlock an Exclusive Offer or reward. Unlocking an offer or reward must be done in the Tropical Smoothie Cafe app on the Rewards page under Enter Offer Code. Once the code is entered a confirmation message appears and you are all set! The offer or reward will appear below in the My Rewards and Offers section and be ready for you to redeem in app, online or in-cafe. You can also view unlocked offers and rewards online at tropicalsmoothiecafe.com at checkout if you are logged into your Tropic Rewards account.
Q: Where is my birthday reward?
A: Tropic Rewards members receive a surprise birthday reward on the birthday associated with their account. Look for your birthday reward in the Tropical Smoothie Cafe app or online at checkout via tropicalsmoothiecafe.com.
Tropical Smoothie Cafe® App
Q: How can I access the Tropical Smoothie Cafe App?
A: The Tropical Smoothie Cafe App is available to download from the Google Play Store (Android) or the Apple Store (iOS) or from our download page.
Q: What do I do if I forget my username and/or password?
A: If you have any issues with logging in, please use the 'forgot password' option on the login screen to reset your password. If you are unable to reset your password, please reach out to our Guest Contact Center in the app or online at www.tropicalsmoothiecafe.com/contact/.
Q: Why is the app asking me to share my location data?
A: The Tropical Smoothie Cafe app requests your location to help find the cafe closest to you. Also, when you order curbside (available only at participating locations), your location will let crew members know when you have arrived so they can bring your order to you.
Q: Can I customize my smoothie or food order in the app?
A: Yes, you can customize most of our menu items just the way you like them!
Q: Can I add my payment options in the app?
A: Yes, during the order process, you can add your preferred method of payment and save for future orders.
Q: Can I manage my payment options in the app?
A: Yes, you can add preferred methods of payment during the order process and save for future orders. You can also delete methods of payment by accessing the “Payment Settings” in your account profile in the app. Please note that you cannot add methods of payment in the “Payment Settings” section of the app.